Your metabolic health today shapes your health tomorrow.
+91 98461 00839
support@metralife.org
Effective Date: June 2026
Last Updated: June 2026
These Terms & Conditions ("Terms") govern your use of the MetraLife®️ Metabolic Companion mobile application, website (www.metralife.org�), and all services provided by JADINova Health Tech Solutions Pvt. Ltd.
By accessing or using our website or mobile application, you agree to comply with these Terms.
MetraLife®️ Metabolic Companion is owned and operated by:
JADINova Health Tech Solutions Pvt. Ltd.
Registered in India.
Website: www.metralife.org�
Email: support@metralife.org
You must:
Be at least 18 years old
OR
Use the application under the supervision of a parent or legal guardian.
By using the platform, you confirm that the information you provide is true and accurate.
MetraLife provides:
* Metabolic health assessment
* Lifestyle recommendations
* Nutrition guidance
* Exercise guidance
* Health tracking
* Laboratory interpretation
* Doctor consultation (where available)
* Health education
* Personalized metabolic risk scoring (J-METRA™️ Index)
The platform is intended to support—not replace—medical care.
MetraLife is NOT intended for:
Medical emergencies
Heart attack
Stroke
Severe chest pain
Difficulty breathing
Severe bleeding
Loss of consciousness
Suicidal thoughts
If you experience any emergency, immediately contact your local emergency medical services.
Using the Website or App does not automatically establish a doctor-patient relationship.
A doctor-patient relationship exists only when:
A consultation has been accepted by a licensed physician through the platform.
The physician agrees to provide medical advice.
Information provided within MetraLife is intended for educational and informational purposes only.
It should never be considered:
Medical diagnosis
Medical treatment
Prescription
Emergency advice
Always consult your healthcare professional before making medical decisions.
The J-METRA™️ Index is a proprietary metabolic health scoring system developed by JADINova Health Tech Solutions Pvt. Ltd.
The score:
Estimates metabolic health
Identifies potential health risks
Tracks progress
Supports clinical decision-making
The score does NOT diagnose disease.
Only qualified healthcare professionals can diagnose medical conditions.
You agree to:
Provide accurate information
Update health records when necessary
Maintain confidentiality of your login credentials
Use the platform responsibly
Not misuse the service
Users may not:
Attempt to hack the platform
Reverse engineer software
Copy proprietary algorithms
Use false identities
Upload malicious software
Share another person's medical information without consent
Use the platform for illegal purposes
Violation may result in permanent account suspension.
Your personal information is handled according to our Privacy Policy.
By using the platform, you consent to:
Storage of health information
Secure processing of medical data
Communication related to your care
Use of anonymized data for analytics and research (unless prohibited by applicable law)
We employ industry-standard security measures including:
Encryption
Secure cloud infrastructure
Role-based access
Authentication
Regular security monitoring
Although we strive to protect your information, no online platform can guarantee absolute security.
Appointment availability depends upon healthcare professionals.
MetraLife does not guarantee:
Immediate appointments
Specific doctors
Consultation outcomes
Treatment results
Certain services require payment.
Payments are processed through secure payment gateways.
All prices are subject to change without prior notice.
Refunds may be issued only in accordance with our Refund Policy.
Consultations already completed are generally non-refundable unless otherwise required by law.
Subscription benefits vary depending on the selected plan.
Failure to renew may result in suspension of premium services.
MetraLife reserves the right to modify subscription plans.
Our platform may integrate with:
Laboratories
Hospitals
Pharmacies
Wearable devices
Payment providers
Video consultation providers
MetraLife is not responsible for services provided by third parties.
If you connect wearable devices, you authorize MetraLife to access health metrics including:
Activity
Heart rate
Sleep
Blood glucose (where supported)
Weight
Blood pressure
Data accuracy depends on the connected device.
All rights relating to:
MetraLife®️
J-METRA™️
Algorithms
Software
Graphics
Logos
Website design
Clinical content
Educational material
remain the exclusive property of JADINova Health Tech Solutions Pvt. Ltd.
No content may be copied without written permission.
Where AI-assisted features are available:
Outputs are intended to support healthcare decisions.
AI recommendations should always be reviewed by qualified healthcare professionals.
AI does not replace physician judgment.
To the maximum extent permitted by law, MetraLife shall not be liable for:
Indirect damages
Loss of income
Data loss
Medical complications arising from failure to seek professional care
Decisions made solely based on app recommendations
Users agree to indemnify JADINova Health Tech Solutions Pvt. Ltd. against claims arising from:
Violation of these Terms
Misuse of the platform
False information submitted
Unauthorized access caused by negligent handling of credentials
We may suspend or terminate accounts if users:
Provide fraudulent information
Misuse the platform
Violate applicable laws
Attempt unauthorized access
While we strive for uninterrupted service, we do not guarantee continuous availability.
Maintenance, updates, or unforeseen technical issues may temporarily interrupt access.
With appropriate consent or where permitted by law, anonymized and aggregated data may be used for:
Clinical research
Product improvement
Scientific publications
Healthcare analytics
No personally identifiable information will be disclosed without authorization except as required by law.
Users are responsible for ensuring that use of the platform complies with the laws and regulations applicable in their jurisdiction.
Healthcare services are subject to local licensing and regulatory requirements.
We reserve the right to update these Terms at any time.
Updated Terms will become effective upon publication.
Continued use of the platform constitutes acceptance of the revised Terms.
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India, unless otherwise required by applicable law.
JADINova Health Tech Solutions Pvt. Ltd.
MetraLife®️ Metabolic Companion
Website: www.metralife.org�
Email: support@metralife.org
By accessing or using the MetraLife website or mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
