Your metabolic health today shapes your health tomorrow.
+91 98461 00839
support@metralife.org
Account details: name, email address, phone number, date of birth, gender.
Health and lifestyle information: height, weight, waist circumference, blood pressure readings, HbA1c/glucose values, lipid panel results (triglycerides, HDL), liver enzyme values (AST/ALT), physical activity levels, sleep duration and quality, and any other data you or your doctor enter to calculate your J-METRA Index™.
Consultation and program data: notes, plan selections, and communications arising from doctor consultations booked through the Services.
Payment information: processed by our third-party payment gateway; MetraLife does not store full card or bank details.
Communications: messages you send through our contact form, support email, or in-app chat.
Device and usage data: IP address, browser type, device identifiers, app version, pages visited, and time spent on the Services.
Cookies and similar technologies: used for site functionality, analytics, and (where applicable) marketing — see Section 7.
Referring doctors, corporate wellness partners, or diagnostic labs may share health data with us on your behalf, with your consent, to enable your J-METRA Index™ assessment and care plan.
We use your information to:
Calculate and display your J-METRA Index™ score and domain-level breakdown.
Match you with an appropriate plan (Foundation, Balance, Precision, or Apex) and connect you with a doctor where applicable.
Enable doctor review, monitoring, and care-plan adjustments.
Track your progress over time and show trends on your dashboard.
Send appointment reminders, program updates, and (with your consent) educational or promotional content.
Improve the Services, including the accuracy of the J-METRA Index™ methodology, through de-identified/aggregated analysis.
Comply with legal, regulatory, and audit obligations, and detect fraud or misuse.
We do not use your health data to make automated decisions that produce legal or similarly significant effects on you without human (clinician) review.
We collect and process your personal and health information based on your explicit, informed consent, given at account creation and reaffirmed whenever new categories of health data are requested (for example, when a new domain such as AST/ALT is added to your assessment). You may withdraw consent at any time as described in Section 8, though this may limit your ability to use certain features.
We share information only in the following circumstances:
RecipientPurposeData SharedYour treating doctor(s) on MetraLifeClinical review and care planningFull health profile and J-METRA Index™ historyCorporate wellness partner (if enrolled via employer)Aggregated, de-identified population health reportingAnonymized/aggregated data only — never individual results without separate consentPayment processorsBillingTransaction data onlyCloud hosting / infrastructure providersStoring and securing dataAs needed to operate the Services, under data-processing agreementsLegal or regulatory authoritiesCompliance with lawAs legally required
We do not sell your personal or health information to third parties, and we do not share individually identifiable health data with advertisers.
Health data is encrypted in transit and at rest.
Access to identifiable health records is restricted to your care team and authorized MetraLife personnel on a need-to-know basis.
We retain your data for as long as your account is active, plus a period thereafter as required for medical record-keeping, legal, or audit purposes (typically [Insert retention period, e.g., 8 years], consistent with applicable Indian medical record retention norms — confirm with counsel).
You may request earlier deletion, subject to Section 8 and any legal retention obligations we must observe.
Under the Digital Personal Data Protection Act, 2023 and applicable Indian law, you have the right to:
Access the personal data we hold about you.
Correct or update inaccurate or incomplete data.
Withdraw consent for further processing at any time.
Request erasure of your data, subject to legal retention requirements.
Nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
File a grievance with our Grievance Officer (see Section 10), and subsequently with the Data Protection Board of India if unresolved.
To exercise any of these rights, contact us at support@metralife.org.
We use cookies and similar technologies to:
Keep you logged in and remember preferences.
Understand how visitors use metralife.org (analytics).
(If applicable) Measure the effectiveness of marketing campaigns.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
[Insert cookie consent banner and detailed cookie table once finalized.]
You may request account closure and data deletion by emailing support@metralife.org. We will confirm your identity, process eligible deletion requests within [Insert SLA, e.g., 30 days], and retain only what we are legally required to keep.
The Services are intended for adults. We do not knowingly collect data from individuals under 18 without verifiable parental or guardian consent. If you believe a minor has provided us data without consent, contact us immediately for removal.
In accordance with applicable Indian data protection law, you may contact our Grievance Officer with any complaints or concerns regarding your personal data:
Grievance Officer: [Insert Name]
Email: support@metralife.org
Address: JADINOVA HEALTHTECH SOLUTIONS PVT. LTD., [Insert full registered address]
We may update this Privacy Policy from time to time. Material changes will be notified via the Services or by email, and the "Last Updated" date above will reflect the most recent revision.
JADINOVA HEALTHTECH SOLUTIONS PVT. LTD.
Email: support@metralife.org
Phone: +91 98461 00839
