Your metabolic health today shapes your health tomorrow.
+91 98461 00839
support@metralife.org
MetraLife®️ Refund & Cancellation Policy
Effective Date: June 2026
Last Updated: June 2026
This Refund & Cancellation Policy applies to all services provided through the MetraLife®️ Metabolic Companion website and mobile application operated by JADINova Health Tech Solutions Pvt. Ltd.
This policy explains the terms governing cancellations, refunds, subscriptions, consultations, and digital services purchased through MetraLife.
By purchasing any service or subscription, you agree to this Refund Policy.
MetraLife offers various subscription plans that may include:
Lifestyle coaching
Dietitian consultations
Physiotherapy support
Doctor consultations
J-METRA™️ metabolic assessment
Health monitoring
Laboratory interpretation
Educational content
Premium app features
Each subscription begins on the date payment is successfully received.
If a free trial is offered:
No refund is applicable as no payment has been made.
Users may discontinue use at any time.
Paid subscriptions begin only after successful payment.
Users may cancel their subscription at any time through the App or Website.
Cancellation will stop automatic renewal where applicable.
The subscription will remain active until the end of the paid billing period.
No partial refund will be issued for unused days.
Where automatic renewal is enabled:
Users will be notified in advance where required by law.
Subscriptions renew automatically unless cancelled before the renewal date.
By the User
Consultations cancelled:
More than 24 hours before appointment
Full refund or free rescheduling.
Less than 24 hours before appointment
No refund.
One complimentary rescheduling may be offered at MetraLife's discretion.
Missed Appointment (No Show)
If the user fails to attend the consultation without prior notice:
The consultation will be considered completed.
No refund will be issued.
Doctor Cancellation
If the healthcare professional cancels:
Users may choose:
Full refund
Free rescheduling
Credit toward future consultation
Unused booked sessions may be rescheduled with at least 24 hours' notice.
Repeated missed appointments may be forfeited.
Digital products including:
Health reports
J-METRA™️ reports
Meal plans
Exercise plans
Educational materials
are considered delivered once accessed or downloaded.
These items are non-refundable.
Once a J-METRA™️ score has been generated using submitted information:
The assessment is considered completed.
Refunds are not available.
If duplicate payments occur due to technical errors:
MetraLife will refund the duplicate amount after verification.
Refunds are generally processed within 7–14 business days, depending on the payment provider.
If payment is deducted but the service is not activated:
Users should contact Customer Support.
Verified failed transactions will be refunded or credited.
If a technical issue prevents the delivery of a paid service and cannot be resolved within a reasonable time:
MetraLife may provide:
Full refund
Partial refund
Service credit
Free replacement service
at its sole discretion.
Refund requests due to:
Hospital admission
Serious illness
Medical emergencies
Death of an immediate family member
may be considered on compassionate grounds with supporting documentation.
Approval remains at the discretion of MetraLife.
The following are generally non-refundable:
Completed doctor consultations
Completed dietitian consultations
Completed physiotherapy consultations
Downloaded digital products
Generated J-METRA™️ reports
Personalized diet plans
Personalized exercise plans
Subscription periods already used
Administrative or processing fees (where applicable)
Discounted subscriptions, promotional packages, coupons, and limited-time offers are generally non-refundable unless required by applicable law.
Approved refunds will be made to the original payment method whenever possible.
Processing times vary depending on banks and payment providers.
Users are encouraged to contact MetraLife before initiating a payment dispute or chargeback.
Fraudulent chargebacks may result in:
Suspension of account access
Termination of subscription
Recovery of outstanding amounts
Legal action where appropriate
MetraLife reserves the right to amend this Refund & Cancellation Policy at any time.
Updated versions become effective upon publication on the website or app.
JADINova Health Tech Solutions Pvt. Ltd.
MetraLife®️ Metabolic Companion
Website: www.metralife.org�
Email: support@metralife.org
Fair Refund Promise
At MetraLife, our goal is to provide a transparent, fair, and patient-focused experience. We review every refund request individually and strive to resolve genuine concerns promptly while ensuring the sustainability and quality of our healthcare services.
